FAQ


RETURN, EXCHANGES AND SHIPPING POLICY 

Customer service : hello@lobaofficial.com

At LOBA, every purchase makes a difference. By choosing consciously, you’re helping us reduce waste and protect our oceans 🌊. Thank you for supporting a small sustainable brand with a big mission.

At LOBA, we truly care about the ocean, our planet, and the beautiful community we’re growing together. Every piece we create is made with intention, and as a small sustainable brand, we do our best to avoid overproduction and unnecessary waste.

For this reason, we offer a 14-day return and exchange store credit-only —not because we don’t value your experience, but because we believe in encouraging conscious shopping and reducing our environmental impact. 🌿

We’re always here to guide you with sizing, fit, or any product questions so you can feel completely confident in your purchase. Please don’t hesitate to reach out to us —we’re always happy to help. 💙

LOBA accepts returns of unworn, undamaged products with the original tags attached.

the request has to be made and items returned within 14 days from the purchase date. 

After receiving approval for your exchange, please send it back to the provided address, along with your original receipt.

Please be sure to obtain a tracking number with your return to insure proof of delivery.

If the returned items have a visible sign of wear or do not have tags attached, your return will not be eligible for a refund or exchange.

Please note that discounted/Sale items cannot be returned for a refund. All sale items are final sale. 

To return a purchased item, follow the steps below: 

1. Email us your order number and state which items you would like to return. 

2. We will email you a return label back.  

3. Make sure the items you’re returning are in original condition, do not have any visible signs of use, are unwashed, free of deodorant stains, and have the original tags, returns with any signs will be returned to the sender.

4. Package the products into their original packaging. 

5. Put the products into shipment packaging and label it. 

6. Bring your package to the post or order a free pick-up from your location.

      • Original shipping costs are non-refundable
      • The customer pays for return shipping (except when receiving wrong item or size)
      • Please be sure to obtain a tracking number with your return to ensure proof of delivery

 

LOSS OR DAMAGE

Please note that LOBA is not responsible for packages that are lost or damaged during shipment. 

We will process your return within 10 days of receiving it and items will be assessed whether or not they are eligible for refund. If your return products are accepted, you will get the refund within 14 to 30 days of the return.